98pkr Privacy Policy

1 Who We Are

98pkr (referred to in this Policy as "98pkr", "we", "us", or "our") is an online gaming and sports betting platform operating at 98pkr.bio, serving registered players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and all other major cities. 98pkr operates under an international gaming licence and is committed to responsible data handling as an integral part of its licensing obligations.

This Privacy Policy applies to all personal data collected through the 98pkr website, any associated mobile-optimised interfaces, customer support communications, and any other interaction you have with the 98pkr brand. It applies equally to registered account holders and to visitors who browse the platform without registering.

2 Data We Collect

98pkr collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of the site, and in limited circumstances from verified third-party sources as part of our KYC compliance obligations.

The categories of data we collect are set out in the table below:

3 How We Use Your Data

98pkr uses your personal data only for the purposes for which it was collected, in line with the legal bases set out in Section 4. The primary purposes for which your data is processed are:

• Account Management: Creating, maintaining, and securing your 98pkr player account; verifying your identity; processing login and authentication events.
• Payment Processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency; processing withdrawal requests; reconciling financial transactions.
• Gaming Services: Delivering the cricket betting, live casino, slot, bingo, and instant game products; recording and settling bets and game rounds; maintaining fair play.
• KYC and AML Compliance: Verifying your age (21+ requirement), identity, and the source of funds as required under our international gaming licence's anti-money laundering obligations.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; implementing deposit limits, cooling-off periods, and self-exclusion requests you activate.
• Fraud Prevention and Security: Detecting and preventing unauthorised account access, bonus abuse, multi-accounting, payment fraud, and other prohibited conduct.
• Customer Support: Responding to your queries, complaints, and support requests via live chat and email; maintaining records of communications for quality and compliance purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Marketing Communications (with consent only): Sending you information about promotions, bonuses, and new games on 98pkr that we think may interest you, where you have opted in to receive such communications.

98pkr does not use personal data for automated decision-making that produces significant legal effects, except where required to comply with AML obligations or fraud detection processes, in which case you have the right to request human review of any automated decision.

4 Legal Basis for Processing

98pkr processes your personal data under one or more of the following recognised legal bases:

• Contractual Necessity: Processing required to fulfil the contract between you and 98pkr — i.e., your account registration, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing required to comply with our licensing conditions, KYC/AML obligations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out in pursuit of 98pkr's legitimate business interests — including fraud prevention, platform security, and aggregate analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing of your data for marketing communications and optional preference tracking, which is carried out only where you have given us clear, affirmative consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5 Data Sharing & Third Parties

98pkr does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment processors receive transaction-level financial data necessary to process your deposits and withdrawals. These providers operate under their own regulatory obligations and privacy standards.
• KYC and Identity Verification Providers: Third-party identity verification services may receive copies of your identity documents for the purpose of automated or manual KYC checks as required under our licensing conditions.
• Game and Software Providers: Live casino, slot, and sports data providers may receive your player session data necessary to run games and settle bets. These providers are contractually prohibited from using your data for any purpose other than delivering the relevant service.
• Fraud Prevention and AML Services: Specialised security and AML monitoring platforms may process certain technical and financial data to identify suspicious activity. Data shared for this purpose is subject to strict confidentiality agreements.
• Regulatory and Law Enforcement Authorities: 98pkr will disclose personal data to competent authorities where required by law, court order, or the conditions of our gaming licence. We will notify you of any such disclosure where we are legally permitted to do so.
• Analytics Providers: Aggregated and anonymised — never personally identifiable — usage statistics may be shared with analytics services to help us understand overall platform performance and improve the user experience.

6 Cookies & Tracking Technologies

98pkr uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and analyse how players use the platform so we can improve it. The types of cookies we use are:

• Strictly Necessary Cookies: Required for the platform to function — including session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing your access to the platform.
• Functional Cookies: Remember your language preferences, game layout settings, and notification preferences to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how pages are used, which games are most popular, and where players encounter difficulties. This data helps us improve the platform. We use aggregate data only — individual player journeys are not tracked for commercial profiling.
• Security Cookies: Used to detect and prevent fraudulent account activity, multi-accounting, and bot behaviour. These are active at all times to protect the integrity of the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies beyond the strictly necessary category may affect the functionality of certain features on the 98pkr platform. 98pkr does not use third-party advertising cookies or cross-site tracking cookies.

7 Data Retention

98pkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status, plus a minimum of five years following account closure, as required by AML regulations applicable under our gaming licence.
• Financial Transaction Records: Retained for a minimum of seven years from the date of each transaction, in line with international financial record-keeping standards.
• KYC Documents: Retained for five years following account closure or the date on which the documents were submitted, whichever is later.
• Customer Support Communications: Retained for three years from the date of the last communication in each support thread.
• Marketing Consent Records: Retained for the duration of your consent plus three years, to provide evidence of consent in the event of a complaint.
• Technical and Analytics Data: Anonymised after 13 months. Raw IP logs are retained for a maximum of 12 months for security purposes.

At the end of each applicable retention period, personal data is securely deleted or anonymised in accordance with 98pkr's internal data disposal procedures. Where anonymisation is not technically feasible, data is securely destroyed.

8 Data Security

98pkr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the 98pkr platform.
• Encrypted storage of all sensitive data fields — including payment references and identity document data — at rest using AES-256 encryption.
• Multi-factor authentication options for player account access, strongly recommended for all registered 98pkr accounts.
• Role-based access controls limiting which 98pkr staff members can access personal data, restricted to those with a legitimate operational need.
• Regular independent security audits and penetration testing of the 98pkr platform infrastructure.
• Automated fraud detection and anomaly monitoring systems operating 24/7 to identify unusual account activity.
• Strict third-party vendor security assessment requirements, including contractual data protection obligations for all processors.

While 98pkr takes all reasonable precautions to protect your data, no internet-based system can be guaranteed 100% secure. You play an important role in keeping your account secure — use a strong, unique password for your 98pkr account, enable two-factor authentication, and never share your login credentials with anyone.

9 Your Data Rights

As a 98pkr player and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data 98pkr holds about you. We will provide this in a clear, readable format within 30 days of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data, corrections may require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal retention obligations — we cannot delete data that we are legally required to retain under AML or licensing regulations.
• Right to Restrict Processing: You may request that we limit the processing of your data while a dispute or correction request is being resolved.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing communications, we will cease those communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

10 Children & Minors

98pkr operates a strict 21+ platform. We do not knowingly collect personal data from any individual under the age of 21. The 98pkr registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If you are concerned about protecting a minor in your household from accessing online gaming platforms, contact our support team for guidance on device-level and network-level blocking options that may be available in your area.

11 Third-Party Links

The 98pkr platform may, from time to time, contain references to third-party services such as payment providers or game developers. While we take care to partner only with reputable organisations, 98pkr is not responsible for the privacy practices of any third-party websites or services that may be accessed from links within the platform.

We strongly recommend that you review the privacy policy of any third-party service you use in connection with your 98pkr account — including your mobile wallet provider (JazzCash, EasyPaisa) and your bank — to understand how they handle your personal data independently of 98pkr.

12 Changes to This Policy

98pkr reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulations. When material changes are made, we will notify registered players by email to the address on file and/or via a prominent notice displayed upon login to the platform.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the 98pkr platform after the effective date of any update to this Policy constitutes your acceptance of the revised version. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to how 98pkr handles your personal data, please reach out through the following channels:

• Live Chat: Available 24/7 directly through the 98pkr platform — our fastest response channel, supported in both English and Urdu.
• Email: [email protected] — for formal data rights requests and privacy-related complaints. Please include "Privacy Request" in the subject line for faster routing. Response within 24 hours on business days.

Our data support team is based in Karachi and operates around the clock. We are committed to resolving all privacy queries promptly and transparently. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant supervisory authority under our licensing jurisdiction.